Al Rajhi Bank, based in Riyadh, Saudi Arabia. The Metricus Framework has been used to build a comprehensive IT Performance Measurement solution providing information from the CIO through to helpdesk operators. Information is sourced from CA Unicenter, Remedy, Teammate (for governance, audit and risk data), Oracle HR (workforce), Cisco USS (call center), Microsoft EPM (project management), custom internal SharePoint applications and various XLS feeds. Excel Web Services and PowerView are used extensively for interactive analytics, enterprise reports are made available via subscriptions and scorecards are provided for senior IT management.
Located: Saudi Arabia
Solution: Metricus Enterprise