Al Rajhi Bank

Al Rajhi Bank, based in Riyadh, Saudi Arabia, uses Metricus Solutions to provision a comprehensive IT Performance Measurement solution providing information from the CIO through to helpdesk operators. Information is sourced from CA Unicenter, Remedy, Teammate (for governance, audit and risk data), Oracle HR (workforce), Cisco USS (call center), Microsoft EPM (project management), custom internal SharePoint applications and various XLS feeds. SQL Server Reporting Services and PowerBI are used extensively for interactive analytics, scorecards and automated process insights