Metricus Architecture
Building blocks for solutions to capture the value of your IT data
Metricus Services represent a cloud based, integrated eco-system of leading edge technology providing advanced data visualisation, management of metrics, machine learning capabilities and process mining

Data Transformation
features
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- Packaged data integration packages for your IT enterprise data
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- Optimised data structures for your IT data
- Integrate disparate data sources
benefits
- Rapid integration of data from your ITSM platform (ServiceNow, Cherwell, Remedy) and many other IT Enterprise systems
- Normalised data models enabling real world views of IT data
- Integrate disparate data sources to create valuable performance metrics
Data Visualization
features
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- Enterprise business intelligence capabilities
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- Self-service analytics and dashboards
- Leverage your current BI investments
benefits
- PowerBI, the #1 Business Intelligence tool, to rapidly build meaningful visualizations
- The Metricus IT Performance Datamart can be accessed by any of your BI software
- Automate generation of management reports and scorecards


Metrics Management
features
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- A library of over 600 best practice metrics for the measurement of IT
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- Utilities for the management of metrics
- Best practice IT Management scorecards
benefits
- Learn and understand what to measure and why
- A consolidated, single repository for all your IT service delivery and performance metrics
- Enable continual service improvement
Machine Learning
features
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- Predict future events effecting service delivery
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- Analyze cause and effect
- Forecast service-related volumes and resource requirements
benefits
- Which changes are likely to fail? Which incidents will miss resolve SLA?
- If I decrease Level 2 support resources, what impact will it have on incident resolution?
- How many service requests are likely in the next month and based on the type of incidents forecast, what workgroups allocations are required?


Process Mining
features
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- Discover the data flows associated with your core processes
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- Detect which processes are compliant
- Apply performance metrics to your processes
benefits
- Is my change management process been adhered to? Detect process loops that increases resolution times and cost?
- Which users and workgroups are adhering to defined processes? What are the costs involved in non-compliant processes?
- How long does it take for assignment groups to resolve certain categories of incidents?