Metricus Architecture

Building blocks for solutions to capture the value of your IT data
Metricus Services represent a cloud based, integrated eco-system of leading edge technology providing advanced data visualisation, management of metrics, machine learning capabilities and process mining

Data Transformation

features

    • Packaged data integration packages for your IT enterprise data
    • Optimised data structures for your IT data
  • Integrate disparate data sources

benefits

  • Rapid integration of data from your ITSM platform (ServiceNow, Cherwell, Remedy) and many other IT Enterprise systems
  • Normalised data models enabling real world views of IT data
  • Integrate disparate data sources to create valuable performance metrics

Data Visualization

features

    • Enterprise business intelligence capabilities
    • Self-service analytics and dashboards
  • Leverage your current BI investments

benefits

  • PowerBI, the #1 Business Intelligence tool, to rapidly build meaningful visualizations
  • The Metricus IT Performance Datamart can be accessed by any of your BI software
  • Automate generation of management reports and scorecards

Metrics Management

features

    • A library of over 600 best practice metrics for the measurement of IT
    • Utilities for the management of metrics
  • Best practice IT Management scorecards

benefits

  • Learn and understand what to measure and why
  • A consolidated, single repository for all your IT service delivery and performance metrics
  • Enable continual service improvement

Machine Learning

features

    • Predict future events effecting service delivery
    • Analyze cause and effect
  • Forecast service-related volumes and resource requirements

benefits

  • Which changes are likely to fail? Which incidents will miss resolve SLA?
  • If I decrease Level 2 support resources, what impact will it have on incident resolution?
  • How many service requests are likely in the next month and based on the type of incidents forecast, what workgroups allocations are required?

Process Mining

features

    • Discover the data flows associated with your core processes
    • Detect which processes are compliant
  • Apply performance metrics to your processes

benefits

  • Is my change management process been adhered to? Detect process loops that increases resolution times and cost?
  • Which users and workgroups are adhering to defined processes? What are the costs involved in non-compliant processes?
  • How long does it take for assignment groups to resolve certain categories of incidents?