28 Jun 2018
AI Process Insights for ServiceNow

Sydney, Australia, June 29th, 2018 - Metricus, www.metricus.com , experts in transforming Service Management data into value-add data analytics, has partnered with PAFNow, www.pafnow.com , a world leader in Process Mining, to develop a leading-edge process mining solution for Service Management, initially focussed on ServiceNow. AI Process Insights for ServiceNow, combines the data expertise of...

24 Jun 2018
Applying Process Mining to IT Service Management

Process Mining 101 Process mining is about extracting knowledge from the event logs recorded by an information system. Until recently, the information stored in event logs was rarely used to analyse underlying processes.    Process mining aims at improving the control over business processes by providing techniques and tools for discovering performance, organizational and social related...