28 Jun 2018
AI Process Insights for ServiceNow

Sydney, Australia, June 29th, 2018 - Metricus, www.metricus.com , experts in transforming Service Management data into value-add data analytics, has partnered with PAFNow, www.pafnow.com , a world leader in Process Mining, to develop a leading-edge process mining solution for Service Management, initially focussed on ServiceNow. AI Process Insights for ServiceNow, combines the data expertise of...

24 Jun 2018
Applying Process Mining to IT Service Management

Process Mining 101 Process mining is about extracting knowledge from the event logs recorded by an information system. Until recently, the information stored in event logs was rarely used to analyse underlying processes.    Process mining aims at improving the control over business processes by providing techniques and tools for discovering performance, organizational and social related...

18 Apr 2018
Metricus vs ServiceNow Performance Analytics

Feature Metricus Performance Analytics Best practice metrics Metricus has a library of over 600 best practice metrics for the measurement of IT Performance Analytics has pre-configured metrics for the ServiceNow modules implemented e.g. Incident, Change, Problem, etc. Performance Measurement Metricus allows for the definition and configuration of metrics and the rules associated with processing and...

18 Apr 2018
ServiceNow Reporting: a noisy marketplace

Over the past few years, ServiceNow has become the dominant force in IT Service Management Enterprise Software. A combination of great product and strong marketing has resulted in the majority of large ITSM software sales cycles featuring ServiceNow. But, like most Enterprise Application vendors, the reporting and analytic capabilities don’t always meet the needs of...