11 Mar 2022
Metricus Process Miner for ServiceNow – Introduction

https://youtu.be/RxjUH570ZQw  

24 Jun 2018
Applying Process Mining to IT Service Management

Process Mining 101 Process mining is about extracting knowledge from the event logs recorded by an information system. Until recently, the information stored in event logs was rarely used to analyse underlying processes.    Process mining aims at improving the control over business processes by providing techniques and tools for discovering performance, organizational and social related...