Feature Metricus Performance Analytics Best practice metrics Metricus has a library of over 600 best practice metrics for the measurement of IT Performance Analytics has pre-configured metrics for the ServiceNow modules implemented e.g. Incident, Change, Problem, etc. Performance Measurement Metricus allows for the definition and configuration of metrics and the rules associated with processing and...

Over the past few years, ServiceNow has become the dominant force in IT Service Management Enterprise Software. A combination of great product and strong marketing has resulted in the majority of large ITSM software sales cycles featuring ServiceNow. But, like most Enterprise Application vendors, the reporting and analytic capabilities don’t always meet the needs of...