Metricus Event Log Generator

Generate event logs containing the lifecycle of a task including audit workflow, audit occurences, task timestamps, approvals, notifications and SLA events

  • Definition of multiple types of activities across all ServiceNow task tables e.g. capture assignment group changes for incidents, SLA breaches for service requests, journal entries, change request state changes, specific events e.g. a change of priority from medium to high for an incident, any task timestamp event, etc
  • Incremental and full processing options, as well as scheduled generation of the event log
  • Generation of all activities, steps and variants associated with the event log and display of statistics
  • Definition of compliance at the step and variant level
  • Automatic detection of loops within a process variant
  • The ability to merge events related to activities occuring at the same time within the lifecycle of a task
  • Ability to export process mining event logs and task attributes as CSV files for import into Enterprise Process Mining tools e.g. Celonis, PAFNow