Metricus Performance Analytics

Make smarter decisions, drive customer satisfaction, improve quality and keep employees engaged with best practice metrics across all Service Management domains

Performance Analytics

The ‘what has’ happened

  • Metricus Performance analytics drive the alignment of resources and service management to the strategic goals and priorities of your business
  • Dashboards include traditional historical metrics for task activity (create, close), backlog, resolution times (MTTR), service level agreements (SLA)