Metricus Predictive Analytics

Make smarter decisions, drive customer satisfaction, improve quality and keep employees engaged with best practice metrics across all Service Management domains

Predictive Analytics


The ‘what will’ happen

  • Predictive analytics, based on machine learning models and artificial intelligence, leverage performance data to provide valuable insight into both the problems that might occur, and the opportunities that might exist to improve service delivery
  • Dashboards include predicting the probability of an incident meeting SLA or a change failing, forecasting workgroup resource requirements, using clustering to automatically determine what types of finance requests are linked to low customer satisfaction