Metricus Process Analytics

Make smarter decisions, drive customer satisfaction, improve quality and keep employees engaged with best practice metrics across all Service Management domains

Process Analytics

The ‘why did it’ happen

  • Process analytics, driven by process mining technology, ensure compliance with standard processes, detection of anomalies in processes, and provide a deep-dive view into the lifecycle of processes associated with service management
  • Dashboards transform event lots into a graphical display of variants associated with a service. Rather than qualitative analyse of a process, quantitative metrics are provided to drive the digital transformation of service management