Metricus Process Miner

Visualise service management processes to optimise process compliance, identify resolution inefficiencies and automate workflow

  • Interactive visualisation of process models via a state of the art React application for Process Mining
  • Slicing and filtering of the event log and task data within a process model
  • Readily identify re-work, loops, duplicate steps
  • Determine resource inefficiencies within the steps of a process
  • Mark steps, activites or variants as compliant, or non-compliant, save the details to ServiceNow and create compliance business rules
  • Supporting visuals for root-cause analysis