Metricus Process Miner for ServiceNow

A certified ServiceNow application featuring event log generation capabilities and embedded integration of the Metricus Process Miner

Event Log Generator
  • Definition of multiple types of activities across all ServiceNow tasks
  • Incremental and full processing options, as well as scheduled generation of the event log
  • Generation of all activities, steps and variants associated with the event log and display of statistics
  • Ability to merge events related to activities occuring at the same time within the lifecycle of a task
Process Models
  • Interactive visualisation of process models via a state of the art React application for Process Mining
  • Rapidly identify re-work, duplicate steps, bottleneck’s and non-compliant variants
  • Automated highlighting of process inefficiencies, automation opportunities and potential cost savings
  • Root cause analysis through slicing and filtering of event and task data