Ramboll, a consulting engineering group with worldwide operations, is based on Copenhagen, Denmark. With 13,000 employees, it is large ServiceNow customer who has chosen Metricus Solutions for all their ServiceNow performance analytics and reporting requirements. The core reasons for choosing Metricus related to cost, breadth of functionality and the fact that Metricus Solutions are built in Azure using the leading BI platform, Microsoft.
Ramboll is a mature organisation from an IT Service Management perspective and have a comprehensive set of metrics required to optimise IT Service Delivery. These are provisioned by the Metricus IT Performance Datamart, along with Metricus IT Performance Measurement. Continual service improvement initiatives are tracked using process mining and process-related metrics, and various machine learning models are deployed to help optimise overall service delivery e.g. incident SLA prediction, change management failure prediction and workforce resource forecasting