Metricus Process Miner for ServiceNow

A certified ServiceNow application featuring event log generation capabilities and embedded integration of the Metricus Process Miner



  • Identify inefficient variants and steps of defined processes based on a statistical metrics such as median duration and standard deviation
  • Automatically detect performance issues based on task attributes and resources responsible process events
Monitor Compliance



  • Analyse conformance with defined ServiceNow process workflows and set alerts for non-compliance
  • Establish compliance rules for processes and track performance across time as part of continuous improvement programmes



  • Estimate cost savings for different variants of a process based on estimated target and actual costs
  • Map resource and assignment group costs to task step business duration in order to calculate the real costs of process inefficiencies



  • Automatically detect potential automation opportunies based on defined variant, step and activity transition rules
  • Analyse the impact of automation on process performance, cost and compliance
Event Log Generator
  • Definition of multiple types of activities across all ServiceNow tasks
  • Incremental and full processing options, as well as scheduled generation of the event log
  • Generation of all activities, steps and variants associated with the event log and display of statistics
  • Ability to merge events related to activities occuring at the same time within the lifecycle of a task
Process Models
  • Interactive visualisation of process models via a state of the art React application for Process Mining
  • Rapidly identify re-work, duplicate steps, bottleneck’s and non-compliant variants
  • Automated highlighting of process inefficiencies, automation opportunities and potential cost savings
  • Root cause analysis through slicing and filtering of event and task data