Metricus Process Optimizer for ServiceNow

An embedded, certified ServiceNow application for the optimization of Service Management processes. Features an Event Log Generator integrated with the Metricus Process Miner

AI Driven

Analytics


  • Advanced automated exploration and analysis of process metrics related to performance, cost, compliance and automation
  • Intelligent access to AI analytics from all visualization components of the process exploration experience
Monitor Compliance

Compliance

Management


  • Leverage pre-defined process compliance rules and create custom rules based on process visualization and discovery
  • Comprehensive root-cause analysis of non-compliance and the ability to create initiatives for continual process improvement

Cost

Simulation


  • Define step and event costs based on duration, fixed costs and costs related to different types of of tasks and the resources involved
  • Simulate and determine potential cost savings based on performance improvement and automation

Digital

Automation


  • Automatically detect potential automation opportunies based on defined variant, step and activity transition rules
  • Analyse the impact of automation on process performance, cost and compliance
Event Log Generator
  • Definition of multiple types of activities across all ServiceNow tasks
  • Incremental and full processing options, as well as scheduled generation of the event log
  • Generation of all activities, steps and variants associated with the event log and display of statistics
  • Ability to merge events related to activities occuring at the same time within the lifecycle of a task
Process Miner
  • Rapidly identify re-work, duplicate steps, bottleneck’s and non-compliant variants
  • Automated highlighting of process inefficiencies, automation opportunities and potential cost savings
  • AI driven root cause analysis along with advanced slicing and filtering of event and task data
  • Process and cost rules to drive process improvement and optimisation