Metricus Process Optimizer for ServiceNow

An embedded, certified ServiceNow application for the optimization of Service Management processes. Features an Event Log Generator integrated with the Metricus Process Miner

AI Driven

Analytics

Advanced automated exploration and analysis of process metrics related to performance, cost, compliance and automation
Intelligent access to AI analytics from all visualization components of the process exploration experience

Compliance

Management

Leverage pre-defined process compliance rules and create custom rules based on process visualization and discovery
Comprehensive root-cause analysis of non-compliance and the ability to create initiatives for continual process improvement

Cost

Simulation

Define step and event costs based on duration, fixed costs and costs related to different types of of tasks and the resources involved
Simulate and determine potential cost savings based on performance improvement and automation

Digital

Automation

Automatically detect potential automation opportunies based on defined variant, step and activity transition rules
Analyse the impact of automation on process performance, cost and compliance

Definition of multiple types of activities across all ServiceNow tasks
Incremental and full processing options, as well as scheduled generation of the event log
Generation of all activities, steps and variants associated with the event log and display of statistics
Ability to merge events related to activities occuring at the same time within the lifecycle of a task

Rapidly identify re-work, duplicate steps, bottleneck’s and non-compliant variants
Automated highlighting of process inefficiencies, automation opportunities and potential cost savings
AI driven root cause analysis along with advanced slicing and filtering of event and task data
Process and cost rules to drive process improvement and optimisation