Metricus Process Optimizer for ServiceNow

An embedded, certified ServiceNow application for the optimization of Service Management processes. Features an Event Log Generator integrated with the Metricus Process Miner

AI Driven


  • Advanced automated exploration and analysis of process metrics related to performance, cost, compliance and automation
  • Intelligent access to AI analytics from all visualization components of the process exploration experience
Monitor Compliance



  • Leverage pre-defined process compliance rules and create custom rules based on process visualization and discovery
  • Comprehensive root-cause analysis of non-compliance and the ability to create initiatives for continual process improvement



  • Define step and event costs based on duration, fixed costs and costs related to different types of of tasks and the resources involved
  • Simulate and determine potential cost savings based on performance improvement and automation



  • Automatically detect potential automation opportunies based on defined variant, step and activity transition rules
  • Analyse the impact of automation on process performance, cost and compliance
Event Log Generator
  • Definition of multiple types of activities across all ServiceNow tasks
  • Incremental and full processing options, as well as scheduled generation of the event log
  • Generation of all activities, steps and variants associated with the event log and display of statistics
  • Ability to merge events related to activities occuring at the same time within the lifecycle of a task
Process Miner
  • Rapidly identify re-work, duplicate steps, bottleneck’s and non-compliant variants
  • Automated highlighting of process inefficiencies, automation opportunities and potential cost savings
  • AI driven root cause analysis along with advanced slicing and filtering of event and task data
  • Process and cost rules to drive process improvement and optimisation