ServiceNow Process Miner

Event Log Generator 

  • Definition of multiple types of activities across all ServiceNow task tables e.g. capture assignment group changes for incidents, SLA breaches for service requests, journal entries, change request state changes, specific events e.g. a change of priority from medium to high for an incident, any task timestamp event, etc
  • Incremental and full processing options, as well as scheduled generation of the event log
  • Generation of all activities, steps and variants associated with the event log and display of statistics
  • Ability to merge events related to activities occuring at the same time within the lifecycle of a task
  • Ability to merge events related to activities occuring at the same time within the lifecycle of a task

Process Models 

  • Interactive visualisation of process models via a state of the art React application for Process Mining
  • Rapidly identify re-work, duplicate steps, bottleneck’s and non-compliant variants
  • Automated highlighting of process inefficiencies, automation opportunities and potential cost savings
  • Root cause analysis through slicing and filtering of event and task data