AI PROCESS ADVISOR FOR JIRA AND SERVICENOW

Process Advisor Identifies the Best Opportunities for AI, Automation and Optimisation.

AI That Identifies Where AI Delivers the Greatest Value.

Process Advisor uses AI to analyse Jira and ServiceNow service management data, understand how work actually operates, and identify what to optimise, what to automate and where platform AI can deliver the greatest value.

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Available forJiraandServiceNow

Process Advisor home

Process Advisor AI process advisory dashboard for Jira and ServiceNow

One AI capability. Two ways to create value.

Improve your own operations—or create a high-value AI advisory service.

Process Advisor uses AI to analyse real service management data and identify the best opportunities for AI, automation and optimisation—then turns those opportunities into prioritised actions and executive-ready assessments.

For Enterprise CustomersContinuously assess process health, expose delay and rework, identify practical AI and automation opportunities, and build an evidence-backed roadmap for improvement.Explore Enterprise Use

For PartnersAdd a ready-to-deliver AI process assessment capability to your portfolio, package it as a paid advisory engagement, and create follow-on optimisation, automation, implementation and managed-service work.Explore the Partner Opportunity

Evidence before recommendationsGround AI output in actual process history, variants, bottlenecks, delays, rework, handoffs and SLA behaviour—not generic assumptions.

From insight to executionTranslate findings into automation candidates, AI use cases, process redesign priorities, governance improvements and implementation plans.

How it works

From service management data to AI, automation and optimisation opportunities.

Process Advisor combines automated extraction, operational evidence and AI analysis to show what to optimise, what to automate and where platform AI should be applied.

Automated workflow data

Process-mining evidence

AI and automation advisory

Assessment and follow-on value

Evaluate Process Advisor

See the AI advisory and automation capability for yourself.

Review AI advisory samples, explore a prepared interactive demo, or trial Process Advisor against your own Jira or ServiceNow data.

AI Advisory Samples

Review generated process-health findings, AI opportunities, automation recommendations and executive-ready reports—without installing anything.

View AI Advisory Samples

Interactive Online Demo

Explore a prepared environment with workflow data, process-mining evidence, AI advisory outputs and automation opportunities.

Explore the Online Demo

Trial With Your Data

Install Process Advisor in Jira or ServiceNow and assess your own operational history, AI opportunities and improvement priorities.

Trial Process Advisor

Core functionality

Evidence, AI advisory and automation opportunity discovery in one workflow.

Move from operational history to process evidence, AI-generated findings and practical automation recommendations, with scope and privacy controls before content is generated.

Operational Evidence

Metrics and process signals that expose cycle time, throughput, delay, rework and process health.

Process Mining

Process variants, transition paths, bottlenecks and root-cause exploration from real customer data.

AI Advisor and Assessment

AI-powered findings, automation opportunities, recommendations and executive-ready assessment reporting.

Access and delivery options

Flexible ways to use Process Advisor.

Process Advisor supports enterprise adoption, partner-led assessments and branded delivery models across Jira and ServiceNow.

Customer subscriptions

For organisations that want ongoing access to process evidence, AI advisory outputs, Value Simulation and Workbench planning.

Partner subscriptions

For consulting and platform partners who want repeatable assessments, advisory deliverables and follow-on improvement opportunities.

Assessment credits

For targeted, assessment-led engagements where a specific model or client environment needs to be analysed and presented.

Marketplace and Store

Jira is available through the Atlassian Marketplace. ServiceNow Store availability will support ServiceNow customer adoption.

Direct and branded delivery

Available via direct download and partner-branded delivery models where a partner wants Process Advisor embedded in their assessment offer.

Platform introductions

See the AI assessment workflow in action.

Choose Jira or ServiceNow for a concise introduction to automated extraction, process-mining evidence, AI advisory and automation opportunity discovery.

Jira

Process Advisor for Jira

See how Jira workflow history becomes process evidence, AI-assisted assessment outputs and prioritised improvement recommendations.

Explore the Jira version

ServiceNow

Process Advisor for ServiceNow

See how ServiceNow operational data becomes process evidence, ITSM insight and practical AI-assisted advisory outputs.

Explore the ServiceNow version

Jira

Available first on Atlassian Marketplace.

The Jira version is built for Jira work management, Jira Service Management, enterprise Atlassian teams and partners that need process evidence, AI guidance and assessment delivery.

Process mining over Jira issue history and workflow transitions.
Model AI privacy and AI report scope controls.
Value Simulation and Workbench planning to turn evidence into prioritised improvement actions.

View Jira version

ServiceNow

ServiceNow version for ITSM process improvement.

The ServiceNow version extends the same Process Advisor model to task, incident, change, request and SLA-oriented process analysis for ServiceNow customers and partners.

Process evidence across ServiceNow workflow records.
SLA and activity analysis aligned to service-management operations.
AI-assisted advisory outputs for health checks, opportunities, trend analysis and executive reporting.

View ServiceNow version

Put AI to work on real process data

Create measurable improvement for your organisation—or a differentiated AI service for your customers.

Explore the online demo, review AI advisory samples, or see how Process Advisor supports enterprise optimisation and partner-led assessment, automation and transformation services.

Explore the Online Demo Explore the Partner Opportunity Contact Metricus