Transform workflow data into AI-assisted process optimization
Metricus Process Advisor combines process mining, operational evidence and AI-assisted advisory outputs for Jira and ServiceNow. It helps teams and partners turn workflow data into assessments, improvement priorities, automation opportunities and executive-ready recommendations.
Evidence that feeds practical AI recommendations.
From workflow noise to evidence-based action.
Process Advisor is built around a simple model: collect the evidence, understand the process behaviour, then generate practical recommendations that can be executed by platform teams and partners.
Process mining and evidence
Explore how work actually moves through statuses, queues, assignment groups, transition paths and variants — not just how the workflow was designed.
AI-assisted advisory outputs
Generate executive reports, quick health checks, opportunity analysis, trend analysis and execution strategies from scoped evidence.
Automation and improvement guidance
Identify where automation, workflow redesign, ownership changes, SLA controls or operating-model changes will have the greatest impact.
Evidence, exploration and AI advisory in one workflow.
Move from operational metrics to process discovery and AI-assisted reporting, with scope and privacy controls before content is generated.
Evidence Metrics
Operational metrics that highlight cycle time, throughput, delay and process health.
Explorer
Process variants, transition paths and root-cause exploration from real work data.
Advisor Report
AI-assisted reporting built from scoped and privacy-controlled evidence.
Available first on Atlassian Marketplace.
The Jira version is built for Jira work management, Jira Service Management and enterprise Atlassian teams that need process evidence, AI guidance and partner-led assessment delivery.
- Process mining over Jira issue history and workflow transitions.
- Dataset AI privacy and AI report scope controls.
- Assessment credits, Marketplace subscriptions and direct partner options.
ServiceNow version for ITSM process improvement.
The ServiceNow version extends the same Process Advisor model to task, incident, change, request and SLA-oriented process analysis for ServiceNow customers and partners.
- Process evidence across ServiceNow workflow records.
- SLA and activity analysis aligned to service-management operations.
- Store listing details to be provided as the ServiceNow release progresses.