Process Mining for ServiceNow
Monitor and ensure compliance, improve process efficiency, reduce costs through process optimisation, and drive workflow automation
Event Log Generator
Generates event logs containing data related to activities associated with the resolution of tasks. The event logs can be imported into enterprise Process Mining software such as Celonis, PAFNow and UiPAth. Any activity in the lifecycle of a task can be tracked including audit workflow, audit occurences, task timestamps, approvals, notifications and SLA events.
Process Miner
Enables the visualisation of event logs to highlight the processes involved in the resolution of tasks. Inefficient and non-compliant variants of processes can easily be identified and correlated with task attributes and resources involved. Business rules in ServiceNow can are automatically generated in alignment with process explorer findings, ensuring optimisation of workflow processes
Value Proposition
Digitizing service management requires a complete understanding of the end to end lifecycle associated with your service management processes. To enable this understanding, Metricus provides analytics solutions focused on performance metrics, predictive metrics and process metrics. A combination of subject matter expertise coupled with leading edge technology, including PowerBI, machine learning and process mining, are used to provision analytics far superior to the offerings from service management and Business Intelligence vendors
Compete
Leverage service management data and analytics as competitive weapons, operational accelerants and innovation catalysts to compete in the emerging digital economy
Perform
Effectively measure and optimize the efficiency, quality, compliance and performance of your service management processes
Comply
Apply process mining and artificial intelligence to drive the visualization and digitization of your service management processes
Costs
Enable quantitative measurements of cost savings and efficiency improvements, and the demonstrate the business value of enterprise service management
Metricus Customers
Our expertise
Metricus is a team of data scientists with extensive knowledge of enterprise service management processes. We’ve provisioned cost effective analytic solutions across the spectrum of leading service management platforms, including ServiceNow, Cherwell, BMC Remedy, CA Unicenter, HP Service Manager and Invanti.
the Data
Metricus transforms your service management data into a highly optimized analytics datamart containing actionable insights to drive digitization of your processes
the Metrics
An extensive library of best practice, customizable service management metrics, focused on performance, process and prediction, forms the foundation of what to measure and why
the Users
Analytics need to be targeted to specific audiences. Years of experience with thousands of end users has taught us what data people need to see and when they need to see it
the Technology
Metricus leverages the Microsoft Azure and PowerBI ecosystems to provide advanced, self-service analytic capabilities. Importantly, the technology is transparent, allowing you to focus on what the data is communicating
Optimise process digitization
Digitization of your service management requires an indepth understanding of the associated processes. By leveraging leading technology, subject matter expertise, and extensive data integration knowledge relating to service management, Metricus provides solutions for performance, predictive and process analytics that will fast-track and optimise the digital transformation of your business
IT Service Management
Incident and Request Management
Change and Release Management
Finance Service Management
Finance Requests
Vendor Management
HR Service Management
HR Case Management
Employee Administration
Security Management
Governance, Risk and Compliance
Security Incident Response