Process Optimization for Service Management

Process Optimizer for Jira

Process Optimizer for ServiceNow

Optimize process cost, compliance, automation and performance

Reduce Costs
Reduce costs
  • Simulate cost savings based on process step volume and time
  • Identify high-impact cost saving opportunities
  • Analyze the relative cost of process variants
Monitor Compliance
Monitor Compliance
  • Establish compliance rules based on the steps associated with a process
  • Monitor compliance over time
  • Analyze non-compliance to identify root-cause
Digital Automation
Increase automation
  • Identify and flag automated steps
  • Analyze processes to determine variants, steps and activities that are automation candidates
  • View process automation metrics over time to monitor digital automation initiatives
Improve Performance
Improve performance
  • Leverage performance metrics to compare efficiency of process steps, activities and variants
  • Analyze in alignment with compliance, automation and cost rules
  • Automated AI based root-cause analysis


Process Mining

Enterpise Process Mining capabilities to provide an x-ray vision of the variants, activities and steps in processes

Flow Diagrams

Sankey flow diagrams allowing visualisation of issue volume and duration between activities in processes

Time in Activity

Advanced Time in Activity analytics providing lead and cycle time data for selected process issues or tasks

Influence Analysis

Highlights groups of issues or tasks that influence process volume and performance

Root Cause Analysis

Automated discovery of groups of issues related to process performance problems

Decomposition Tree

Analyze process metrics based on issue attributes and steps within a process


Reports and graphs for issue attributes and metrics, including volume, duration, compliance, automation and cost

Automated Findings

Automated findings related to process non-compliance, automation opportunites and performance issues

Cost Simulation

Simulate cost savings based on resource costs and performance improvements with steps in a process