Ian Bradley

September 30, 2022
Process Mining for Service Management

 Process Mining for Service Management Service Management OverviewService Management was originally specific to IT and defined as follows:Information technology service management (ITSM) comprise the activities that are performed by an organization...

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September 19, 2022
Process Mining Software – Predictions for the Future

 The evolution of process mining software…Commercial process mining software, along with the capabilities and business benefits of process mining, was introduced to the business world just over 10 years ago. Original...

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June 24, 2018
Applying Process Mining to IT Service Management

Process Mining 101 Process mining is about extracting knowledge from the event logs recorded by an information system. Until recently, the information stored in event logs was rarely used to...

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