Process Advisor for ServiceNow.
Turn ServiceNow operational history into process evidence, SLA insight, improvement priorities and AI-assisted advisory outputs for service teams, enterprises and partners.
Move from service management opinion to service management evidence.
Process Advisor turns ServiceNow task history into a practical improvement brief: where resolution is slowing down, which workflow or SLA patterns are driving delay, and which operational changes are most likely to matter.
Measure the real operation
Expose cycle time, queue time, rework, SLA performance, handoffs, variants, activity counts and admin delay directly from ServiceNow history.
Explain what matters
Convert selected metrics into health checks, trend analysis, advisor reports and executive narratives that explain the operational impact.
Prioritise action
Identify where to tighten triage, rebalance queues, reduce escalations, simplify workflows or improve service operations based on evidence rather than assumptions.
Built for service operations improvement and assessment-led delivery.
Use the same evidence base to improve your own ServiceNow environment or to package structured assessments and improvement recommendations for customers.
For ServiceNow teams
Give platform owners, service managers and operational leaders a factual view of where work is slowing down and where service experience is being affected.
- Find the assignment groups, steps, waits and rework loops creating delay or operational drag.
- Prioritise improvement using SLA performance, queue time, touch time and workflow evidence.
- Control which evidence is included before generating AI-assisted reports, narratives and recommendations.
For ServiceNow partners
Turn Process Advisor into a repeatable assessment and advisory offer without building a bespoke process-mining capability for every engagement.
- Run structured customer assessments from real ServiceNow task history.
- Package findings, opportunities and recommendations into advisory deliverables.
- Use direct assessment-led delivery now, with ServiceNow Store availability to follow.