Metricus
ServiceNow version

Identify where process optimisation, automation and ServiceNow AI can deliver the greatest value.

Process Advisor uses operational evidence and AI to identify where process optimisation, automation and ServiceNow AI can deliver the greatest value. Turn ServiceNow history into evidence-backed priorities and an executive-ready assessment.

ServiceNow StoreDirect Install instructionsWatch introductionRequest demo access
ServiceNow trend analysis
Process Advisor ServiceNow trend analysis screenshot
ServiceNow introduction

A concise introduction to Process Advisor for ServiceNow.

See how Process Advisor uses ServiceNow operational evidence and AI to identify where process optimisation, automation and ServiceNow AI can deliver the greatest value.

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ServiceNow evidence

Move from service management opinion to service management evidence.

Process Advisor turns ServiceNow task history into a practical improvement brief: where resolution is slowing down, which workflow or SLA patterns are driving delay, and where process optimisation, automation or ServiceNow AI should be prioritised.

Measure the real operation

Expose cycle time, queue time, rework, SLA performance, handoffs, variants, activity counts and admin delay directly from ServiceNow history.

Operational evidence before recommendations

Explain what matters

Convert selected metrics into health checks, trend analysis, advisor reports and executive narratives that explain the operational impact.

AI grounded in selected data

Prioritise action

Identify where to tighten triage, rebalance queues, reduce escalations, simplify workflows, introduce automation or apply ServiceNow AI based on operational evidence.

Improvement plan, not just charts
ServiceNow use cases

Built for service operations improvement and assessment-led delivery.

Use the same evidence base to improve your own ServiceNow environment or to package structured assessments and improvement recommendations for customers.

For ServiceNow teams

Give platform owners, service managers and operational leaders a factual view of where work is slowing down and where service experience is being affected.

  • Map actual end-to-end service ticket lifecycles against standard ITIL process models to flag unauthorized variants and process loops.
  • Pinpoint the operational barriers, queues, and multi-vendor handoffs that cause mean time to resolution (MTTR) increases.
  • Configure precise diagnostic focus areas to isolate legacy platform modifications from core incident, problem and change records.
Continuous service improvement

For ServiceNow partners

Turn Process Advisor into a repeatable advisory offer that identifies and evidences where process optimisation, automation and ServiceNow AI can create customer value.

  • Provide data-driven platform health checks and transformation roadmaps within a few days of environment connection.
  • Identify high-value targets for platform automation, virtual agents, and workflow updates using real historical data.
  • Verify the financial impact and resource improvements from ServiceNow implementation projects with concrete metrics.
Partner assessment product
Install options

Choose ServiceNow Store or Direct Install.

Process Advisor for ServiceNow can be obtained through the ServiceNow Store or through a Metricus Direct Install path. Store pricing is subscription-based and listed in the ServiceNow Store. Direct Install pricing is managed through the Metricus Billing Portal.

ServiceNow Store

Store version

Best when the customer wants the standard ServiceNow Store discovery, procurement, installation and subscription experience.

  • Subscription pricing listed in the ServiceNow Store.
  • Installed through the customer’s ServiceNow Store process.
  • Recommended where Store governance and standard ServiceNow application lifecycle management are preferred.
ServiceNow Store
Metricus Direct Install

Direct Install version

Best for assessment-led delivery, partner-led consulting engagements, customer subscriptions managed through Metricus,.

  • Installed using the Metricus Direct Install instructions.
  • Billing through the Metricus Billing Portal using assessment credits, customer subscriptions or partner subscriptions.
  • Partner-branded Direct Install options are available by contacting Metricus.
Direct Install instructions